Our promise to you: if we can't repair or secure your door on our first engineering visit, you won’t pay a penny! 

Emergency Performance 

We aim to be out to your site within 2 hours 
Request Emergency Support

Stanair Emergency Performance Dashboard 

 
Real data. Updated Monthly. This is how we keep your busines moving.  
 
At Stanair, we measure out performance every month to ensure we deliver faast, reliable and safe service to every customer. These KPI's reflect how quickly we respond, how effectively we fix issues and how many businesses we help across the region.  
 

  Average Emergency Response Time 

  2 hours and 35 minutes 

  First Time  Fix  Rate 

  99% 

  No.  Jobs  Completed 

  157 

 
 
 
 
Last updated: March 2026 
Why we track these metrics:  
Average Emergency Response Time shows how quickly we can be on site to keep businesses moving.  
First Time Fix Rate reflects the expertise of our engineers and ensures minimal disruption.  
Jobs Completed demonstrates the scale of work our teams handle each month.  
W&H Peacock  
 
It is just after midnight and we had been called out when significant damage had been caused to a roller shutter door.  
 
'We had better call Stanair and hopefully they can get here first thing tomorrow morning'  
 
Just thirty minutes later the Stanair engineer arrived and following four hours undertaking a major repauir we were once again safe and sound.  
 
Exceptional Service!