Repairs by Stanair
Need someone out now? Production stopped due to a fault in your door, access or loading bay equipment? Then we can help. Our Service Department can suggest a response time to suit your needs. In the case of an emergency, we aim to be on site the same day - even if your call is out of hours. Our teams of Service and Engineering personnel are always on hand to help you - whatever your need and level of urgency.
The majority of our trained and skilled engineers are qualified electricians, trained to repair the vast range of doors, dock levellers, barriers and other products that we install and maintain. Our vans are loaded and ready with a wide range of spare equipment so that, whenever possible, we can conduct the repair whilst on site. All are trained on and aware of our safe systems of work and follow strict safety guidelines so you can be safe in knowledge that you and your business are in good hands.
Our engineers and depots operate within a wide range of the Midlands as shown in the map opposite.
What repairs can Stanair carry out?
We can repair or replace most things. It is a little bit like Trigger and his broom from 'Only Fools'. Access, Security and Loading Bay equipment are made up of lots of smaller components. Like any machine, when one fails, it has a knock on effect on the whole mechanism. This can cause further damage and sometimes even prevent the equipment from working.
Our vans are professionally pre-loaded with equipment so we can repair or replace faulty components on site whenever possible.
If the equipment is not immediately repairable, we will alert you to the work that needs doing, issue a quote and a timescale for repairs.
What if I need a repair out of hours?
Accidents happen and they usually do not respect the normal working day. Not to worry. Our 24/7 helpline (01536 482187) is manned by people - not machines.
Whenever you call our depots, your call will answered (within three rings) by a friendly expert member of our Service Team. They will then take some extra details from you about the nature of the repair work required and organise one of our on call engineers to come to your site.
Once on site, we guarantee to either repair or secure your door on our first visit or you don't pay a penny!
What kinds of products and equipment can you repair?
We can repair a wide variety of products and equipment including (but not limited to):
high speed doors, up and over doors, roller doors, cold room doors, clean room doors, sliding folding shutters, fire exit doors, gates and barriers, servery grilles, shopfront shutters, window security products, traffic control products, loading bay systems and more.
Our trained and experienced engineers are able to diagnose a wide variety of issues and many are trained electricians as well as mechanical engineers. They will be able to repair, advise and recommend further actions as necessary to get your equipment up and working again.
Do I need to be an existing customer to use your emergency repair service?
No. You do not even have to have used us before. Once you call your local depot or our out of hours line, you will be directed to one of our friendly and expert Service Team. They will ask you if you are an existing or a new customer, the location of the site you wish us to visit and the nature of the work required and, possibly (if the call is out of hours) request a small deposit. That is it.
All the fine details will be managed by our admin teams once your repair or emergency has been resolved. We aim to keep the whole process as quick and easy as possible so we can resolve your issue as quickly as possible.
In what areas do you conduct repairs?
We are a local company which only conducts local repairs. Why? We can offer a rapid response time to our customers in case of emergencies since our engineers only operate within (roughly) an hour's drive from one of our home depots.
Our depots are based in Kettering, Milton Keynes, Peterborough and Rugby. If you want to check out our areas of operation in more detail, you can check out the map by clicking here.
We are led by you and your needs. Just ask your local Service Team for more details about how we can help you.
Do you only offer emergency repairs?
We offer repairs to suit you. Whether they are emergency or out of hours repairs, planned and quoted repairs from a service or just one-off non urgent repairs, we can organise our service around your needs and requirements.
Our engineers are locally based to your company/premises and we are able to conduct emergency repairs on the same day that you call.
This is one of the great advantages of using Stanair. Not only can you be sure that an expert is coming to resolve your issue but they will arrive quickly on site. Fantastic!