I should like to take this opportunity to commend your company for the excellent response to a recent shutter issue at our Wellingborough premises.
Thanks to the idiotic behaviour of a group of local youths, the shutter at the office sustained damage, preventing us from securing the premises overnight.
My initial phone call to your out-of-hours service was returned well within the promised response time. However, instead of sending out an engineer at emergency rates, your colleague talked me through a technique to ease the shutter down, thus saving me a considerable sum in call-out charges.
Two days later, your technicians arrived to repair the shutter. This they achieved in a short period of time without any inconvenience to our normal operations.
Throughout the exercise, Stanair were extremely courteous and helpful and went out of their way to avoid charging us for anything that could be avoided, rather than taking advantage of the situation.
I should be happy to recommend Stanair for their ethical approach and the prompt and efficient manner in which the task was handled.