Local security group slashes emergency call-out times by 50 per cent - and more
The Stanair Group, which installs and maintains industrial door and access security systems in the East Midlands, is achieving major reductions to the industry-standard emergency call-out time of four hours. The group already achieves emergency call-out times of less than two hours, and during the past three months its access security division, Shire Security Ltd, has achieved an average of just over 30 minutes for emergency calls.
The Stanair Group is certified to the international ISO9002 service standard, which allows a maximum of four hours from receipt of an emergency call to arrival of engineers at site. Performance figures are audited regularly by third party inspectorates such as the Loss Prevention Certification Board, NACOSS and the SSIAB. The group provides a round-the-clock emergency service 365 days a year from its four service centres in Kettering, Peterborough, Rugby and Milton Keynes, and during normal working hours it regularly achieves a two-hour response to emergency call-outs. Out of hours, the group aims for a maximum one-hour emergency response.
Stanair Group managing director Michael Markham commented: "Our success has been largely due to a refusal to compromise on product quality and high levels of customer service. An average emergency response time of around half an hour is much better than most companies in the security business can provide, and being welcomed by our customers. It reflects great credit on our management and staff."
The Stanair Group, established in 1974, provides industrial, commercial, retail and public service organisations with a unique range of industrial door products and services through Stanair Industrial Door Services Ltd. Security and access control systems are provided through Shire Security Ltd. The group maintains service centres in Kettering, Peterborough, Rugby and Milton Keynes; it employs more than 60 people, and is recognised as an Investors in People organisation supplying comprehensive service levels to its customers 24 hours a day, 365 days of the year.
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